Do you have any questions about a product you have seen on the Nest Contracts website, want some free advice from one of our experts or have an enquiry about anything else then you're in the right place. Please see the information below.
Our Nest Contracts team are available Monday to Friday from 8.30am until 5pm. If you have any questions, please get in touch:
Tel: 0114 243 3000 - select option 1
9 Parkway Rise
We’re dedicated to supporting original design. Everything on our site is authentic and bears the maker’s mark. We stand behind the quality of everything we sell whilst your satisfaction with our products and service (and that of your end client) is paramount to us.
Nest Contracts makes every effort to select and sell products made of the highest-grade materials, built by specially selected manufacturers to exacting standards.
If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you.
Please see our Terms and Conditions for how to return your goods and receive a refund.
Please see our delivery page for all the information you’ll need about our various delivery services and what you can expect.
Yes, now you are registered with a Nest Contracts account you will see your trade price (ex VAT), if you have any questions please call the Nest Contracts team on 0114 243 3000 option 1.
As a business, you will have registered to use the Nest Contracts website. As such we will have requested a valid company registration number which our accounts department verify with HM Customs & Excise in the UK.
The product prices on the Nest Contracts site are given with and without VAT. If we’re shipping outside the United Kingdom (UK) then you won’t have to pay United Kingdom (UK) Value Added Tax (VAT). The prices on our website will reflect this at the checkout.
Please note that from 1 January 2021 all orders travelling outside the UK will be subject to pay VAT at their countries rate upon import. This will be payable along with the duty due on your order. All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) term unless pre-agreed with you at the time of order.
It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we'd advise you to check the values with your local customs office.
We currently accept online payments through Visa, MasterCard, Maestro, American Express (GBP only), PayPal and Apple Pay.
You can place larger orders directly with our Nest Contracts team and you will then be offered further payment options depending on the size of your order and your order history with us.
If you wish to cancel an order before the order has been processed please email us at email@example.com as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds’ in our Terms and Conditions.
Where an item is labelled with a production lead time this means that this item will be made specifically for you by the supplier (brand).
You can rest assured that the item/s will be expertly crafted from the finest materials.
We are sorry you have not yet received your order. We provide estimated lead time frames to give you guidance on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email the Nest Contracts team at firstname.lastname@example.org or call us on 0114 243 3000 and select option one. Don’t forget to have your order number ready.
If your goods arrive damaged or faulty, Nest is here to fully support you and your client. Please note, should you need to a raise a claim with us, our contract is with yourself and not the end client of the goods. Nest cannot speak directly with the client and all client liaison must be dealt with by yourself.
All claims are handled by our Customer Care Team, so should you face any issues please ensure you email the team directly at email@example.com. We also advise you to CC your account manager into this email so they can liaise with the Customer Care Team directly to reach a resolution for you.
If the goods arrive in a way you were not expecting, please ensure you let us know as soon as possible, and always within 14 days of receipt of your product(s).
Please provide us with the following when raising a claim:
Our Customer Care Team will aim to confirm receipt of your email within 48-72 business hours, following this a resolution should be provided to you within 5-7 working days. Time must be allowed for investigation by Nest, as well as the brand and delivery agents before a resolution can be provided.
When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Our Customer Care Team are on hand to give guidance on this.
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