We deliver around the world to over 100 countries within two to nine working days (for stocked lines). Our standard UK delivery provides you with a 24 hour, fully trackable service to your project address (Monday-Friday) from our preferred delivery partners DPD Local and TNT Express.
Here are some of the most frequently asked questions regarding delivery from Nest Contracts.
Courier Dispatches UK (DPD)
You will receive a confirmation email and text message with tracking details for all courier dispatches.
Courier Dispatches European & International (TNT/Fedex)
You will receive a confirmation email with tracking details for all courier dispatches.
European & International Freight Orders
You will be notified shortly before dispatch for all international freight orders travelling by air and/or sea.
UK Dedicated Deliveries (Atlas of London)
Once the goods arrive in stock, Nest Contracts will email you with a notification and finalise any additional delivery details. Atlas will contact you directly to arrange a suitable day and time for all UK-dedicated deliveries.
Typically no. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse and once they have been quality checked. We dispatch completed orders unless pre-agreed. Our Nest Contracts team can help and agree to split your order and deliver items separately, however further delivery and/or storage fees may be charged to you.
Phased deliveries for projects must be discussed and planned in advance of the order being placed and storage and additional delivery fees may be incurred.
The lead times are stated for each product plus 24 hours for UK standard deliveries and two to nine days transit time for international courier deliveries (depending on final destination.) Larger orders and bulky/oversized/fragile items travelling overseas will take between four to six weeks and will travel by sea.
We cannot deliver to a hotel or public space (unless it is a project such as a hotel interior fit-out or build, you must provide a site contact at the time of placing your order). We cannot deliver to a PO Box.
Your goods must be delivered to a place of residence (your end client) or a business address only.
No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.
Each country has its own percentage rate. This information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries import rules and regulations and contact your local customs office for more information.
No. Unfortunately, this is illegal.
At Nest Contracts We offer three delivery options:
*Items that are over 85kg and/or require delivery to the 3rd floor or higher will include additional surcharges, orders that include multiple large items may also incur additional surcharges – for large orders or orders that require delivery to the 3rd floor or higher please contact our Customer Care Team over email or over the phone on {{TELEPHONE}) who will be able to discuss this further with you.
This offers delivery right to the door. If the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building. Our UK delivery partner is DPD Local for smaller orders. DPD Local will deliver between Monday and Friday and you can rest assured that your parcel is trackable at every stage. The typical delivery window is 24 hours from the day your items arrive at Nest (on working days only). Please note that many of our products have lead times associated with them which can be clearly seen on the product page.
All items purchased that are in stock will be sent out to you within one to two working days. All orders placed after 2pm (UK time) for in-stock items will be processed the next working day. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Nest warehouse and they have been quality checked (unless agreed otherwise with your account manager).
If the order contains oversized, fragile and/or bulky items (as we deem appropriate and at our discretion), the order will be handled and delivered by our trusted delivery partner Atlas of London, who will contact you to arrange a suitable time (between Monday and Friday) to deliver the order. Atlas will provide you with a 3 hour time window for delivery.
There are 2 services Atlas provide:
Deliver to Door
This is a high-end courier service for all large items and fragile small/medium items that require additional protection to a standard courier service, this is a standard service for all mirrors and items made of marble under the weight of 20kg.
White-Glove delivery
The delivery team will deliver your items to your room of choice and remove all the packaging for you, if required all items will be assembled by the delivery team.
On-site installation is not available for lighting products, String shelving systems or for deliveries outside the UK. It does not include electrical fitting for lighting, drilling or hanging mirrors and/or pictures.
Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example, lift sizes, internal doors and tight spaces.
Things to consider include:
If a property is a new build or in an awkward location, or being constructed please provide accurate directions prior to delivery.
Please note: Customers are required to provide Atlas with 48hr notice to cancel an existing booking, failure to do so will result in the current delivery charge being payable to Atlas and also an additional charge for the re-arranged delivery. If no one is home to accept the delivery charge at the pre-agreed time, this will be classed as a Failed Delivery and a Failed Delivery Charge will be payable.
Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access please call us on 0114 243 3000.
Additional services Atlas provide include the below. If required, Nest Contracts will obtain a quote for the required service:
Window delivery / Balcony delivery – For items that cannot fit into the room of choice through conventional delivery means. Delivery would be via a platform hoist or crane.
Access Checks – This includes a site visit to determine if sofas, sofa beds, Dining tables etc., fit into destination property.
Lead times on the product page are for UK mainland delivery only. Europe and worldwide destinations will take longer. Our standard shipping on small items will mean your items will arrive with you within two to nine working days (depending on the final destination) and providing your items are in stock and being delivered by our preferred courier partners TNT/Fedex.
Our standard shipping for larger orders, fragile and bulky/oversized items that are unable to be delivered by courier ensures your goods will arrive four to six weeks after they’ve been dispatched from us. Your order will be palletised and will travel by sea freight once dispatched from Nest and pending customs clearance. Bulky, multiple-item orders and oversized goods - like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables - need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days. Preparation of export documentation can sometimes cause delays (approximately five to ten working days) whilst goods are awaiting dispatch from the Nest warehouse. Please be assured we do our very best to keep delays to a minimum.
International deliveries do not include customs & clearance fees, duties and taxes, road tax (applicable in Turkey; deliveries to Turkey can avoid this high rate road tax by purchasing additional premium delivery – air - which will then be charged at a lower customs fee) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Nest cannot be held responsible) and ultimately the return of the goods and further costs accrued.
All large and/or over-sized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.
Please ensure you are familiar with your countries import rules and regulations. If you are unsure please contact your local customs office for more information. On-site installation is not currently available for international orders.
All international deliveries are curb-side only and the delivery company will require assistance unloading larger items.
Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.
Please note: all our international orders are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term.
Sign up for our emails and we'll deliver exclusive content direct to your inbox covering all things design. From new arrivals and limited editions, to leading design events, promotions and more - you'll be kept firmly in the loop.
Subscribe to receive email updates about Nest products, services, offers and events. When you subscribe, you confirm you have read Nest's Privacy Policy. You may opt out of receiving email updates at any time by using the unsubscribe link in the emails. Nest is fully commmitted to respecting your privacy, and protecting any information you provide. You provide your personal information voluntarily and Nest can only send you updates with your consent. Nest uses your personal information to better tailor our customer service.
Thanks for signing up to Nest. We will keep you up-to-date with all of our latest offers, stories, new releases and events. Look out for your 10% off promo code in your inbox.